We received credible reports this evening that hackers sought and gained unauthorized access to some of our systems.

Our understanding at this time is that the incident involves email addresses,  IP addresses and securely encrypted passwords for a minority of Mixcloud users. The majority of Mixcloud users signed up via Facebook authentication, in which cases we do not store passwords.

Mixcloud does not store data such as full credit card numbers or mailing addresses.

The passwords that Mixcloud does store are encrypted with salted cryptographic hashes to ensure that they are extremely difficult to unscramble. This means that they are unlikely to be decrypted by hackers.

Whilst we have no reason to believe that any passwords have been compromised, you may want to change yours, especially if you have been using the same one across multiple services.

We are actively investigating the incident. We apologize to those affected and are sorry that this has happened. We understand this is frustrating and upsetting to hear, and we take the trust you put in us very seriously

Please let us know if you have any other questions, comments or concerns. You can reach us at support@mixcloud.com

Nico, Mat, Nikhil

Mixcloud Cofounders

 

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FAQ

How do I update my password?

To change your password on Mixcloud, log into your account and create a new one on your settings account page here.

For help with maintaining individual passwords for each online service, we recommend using a password manager tool.

What type of security does Mixcloud use?

Passwords on Mixcloud are stored using salted cryptographic hashes, meaning that even we cannot read them in our database.

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